Privacy Policy & SMS Communication Policy

Information collected and processed

We do not use SMS communications to collect personal information for a separate data-collection purpose. We do not ask you to submit sensitive personal information by text message.

Sending and receiving SMS requires our messaging provider and mobile carriers to process mobile phone numbers and message content. Messages may also contain information you choose to include when communicating with us.

How information is used

Phone numbers and message content are used to deliver and respond to relevant business communications between our employees, tenants, and vendors. SMS is used for these operational communications, rather than promotional or marketing campaigns.

Who information is shared with

Business messages are exchanged with the employees, tenants, or vendors involved in the relevant communication. Our messaging provider and mobile carriers process the phone numbers and message content necessary to transmit and deliver those messages.

SMS consent is not shared with third parties or affiliates. We do not sell or share SMS opt-in information or consent with third parties or affiliates for their own messaging or marketing.

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from The Carrington Company. This includes SMS messages for conversations (between employees), conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at https://thecarringtoncompany.com/privacy-policy.html. Message HELP for help. Reply STOP to any message to opt out.

Tenant Portal and external services

Our website links to an external Tenant Portal. Information you provide directly through that service is governed by its applicable privacy policy and terms. This SMS policy does not describe information collected independently by that service.

Contact us

For privacy questions or requests about SMS communications, contact The Carrington Company: